Return Policy

We stand behind our products and we are committed to our customer's satisfaction. 

Items will be accepted in return for a full refund including original outgoing freight charges for the following reasons:

The item is defective.

The item received is not the ordered item.

The item differs in specifications from the item displayed on our website.

Freight will not be refunded in the following instance:

The bracelet or chain did not fit or does not meet the customer's needs.

 A rush service is available for a 20% surcharge on the total price of the custom order. This is intended to cover costs related to producing your order within 3 working days. However, this is not a guaranteed service and is dependent on our existing backlog when your order is received. In the event we are unable to produce your custom order within the specified time, the rush charge will be refunded. Accurate measurements are your responsibility.

Alterations due to inaccurate measurements are chargeable to you. 

Custom orders are not refundable. If any changes or alterations are required to the custom order, it must be returned within 30 days from the date shipped. All designs submitted or made as a result of this order become the exclusive property of The KH Collection Inc. and may not be used for any purpose without the written permission of The KH Collection Inc.